General Terms and Conditions
1. GENERAL PROVISIONS
1.1 These General Terms and Conditions ("Terms") apply to the sale of products and services of the seller, such as Klára Groulíková, with its registered office at Lubné 42, 56963 Lubná. IČ: 05336171, contact 773749263 (email: KlarikaNike@ilonaklarika.cz), concluded with the buyer via means of distance communication through the interface of the seller's website.
1.2. The terms and conditions specify and specify the rights and obligations of the seller and the buyer (hereinafter referred to as the "customer").
1.3. Business terms and conditions are an integral part of the sales contract.
1.4. If a consumer is a contracting party (a person other than an entrepreneur who makes an order in the course of his business), the relationship not governed by the business conditions is also governed by the Civil Code (No. 89/2012 Coll.) And the Consumer Protection Act (No. 634 / 1992 Coll.).
1.5. These Terms and Conditions are listed on the Seller's website and are valid for the Seller's sale of products and services on the ilonaklarika.cz website
2. ORDER AND CONCLUSION OF THE BUYER'S CONTRACT
2.1. The product designation, a description of its main features and price, including whether the price is VAT or without VAT, is displayed on the selected web site of the seller. If the price is stated without VAT, the price with the applicable VAT rate is also stated. The price is always shown on the order form. The sales offer remains valid for as long as it is displayed on the web interface.
2.2 The sales form shall always contain information about the customer, the ordering product, the goods or the service, the price including the indication of taxes and fees, the method of payment of the purchase price, the details of the delivery method required and the cost of delivery of the product or service provided. Online shipping costs are not charged.
2.3. The contractual relationship between the seller and the customer arises from sending the order (not after the order has been confirmed). The customer can submit the order by clicking on the "Submit" button. From then on, between the seller and the seller there are the mutual rights and obligations that are defined in the sales contract and these terms and conditions. By submitting the order, the customer confirms that he has become familiar with these terms and conditions and agrees with them. The condition of a valid electronic order is to fill in all the prescribed data and particulars in the sales form. The seller shall exclude acceptance of an offer with an addendum or a deviation.
2.4. Information on the individual technical steps leading to the conclusion of the contract can be seen from the ordering process and the customer has the possibility to check and, if necessary, repair it before submitting the order. The data listed in the order they are deemed correct by the seller.
2.5. The customer agrees to use remote means of communication when signing the contract.
2.6. The contract is concluded in the Czech language. The contract, respectively. the relevant tax document will be deposited in the seller's electronic archive for 5 years from the date of its conclusion for the successful completion of the tax and will not be accessible to third non-participating parties.
2.7. Seller is obliged to provide or deliver the goods / service ordered by the customer and the customer undertakes to take over the goods / service and pay the seller the purchase price. Obligations to deliver goods / services are relieved by the seller if the stock is sold out and the customer will be informed.
2.8. The ownership of the products / goods is transferred to the customer by payment of the purchase price and its takeover.
3. PRICE, DEPOSIT
3.1. The price of products, goods and services, including whether the price is VAT or without VAT, is displayed on the selected web site of the seller. In case of price without VAT, the price with the applicable VAT rate is also stated. The price is always stated on the sales form.
3.2. The vendor will issue a tax document regarding the payments made under a contract to the customer - an invoice that serves as proof of purchase of the product, goods or services. The seller is a value added tax payer.
METHOD OF PAYMENT
3.3. The product / goods price and possible costs associated with the delivery of the goods are paid by the customer in a non-cash manner and to the account chosen in the sales form.
3.4. For non-cash payments, payment methods are linked to the payment gateway of GOPAY s.r.o., which provides secure payment card acceptance and online bank transfer technology. Payment card numbers and passwords for electronic banking are entered through a secure and trusted channel of GOPAY s.r.o.
You can use these payment options:
online payment card VISA, VISA Electron, MasterCard, Maestro
Quick Bank Transfer: Raiffeisen Bank, GE Money, Fio, KB, CSOB, mBank and others
bank transfer based on an invoice
3.6. Payment is one-time.
3.7. The customer is required to pay the price together with the correct variable payment symbol, otherwise the seller will not be able to identify the payment and provide the requested performance in time.
3.8. The purchase price is payable within 14 days of the date of the invoice being signed, unless otherwise stated, the customer's obligation to pay the price for the product / goods or service is fulfilled when the relevant amount is credited to the seller's account.
4. DELIVERY CONDITIONS
4.1. For on-line education products, the delivery is understood as sending the seller's access data to the customer's email address listed on the sales form or by sending the link URL.
4.2. Access data will be provided by the seller to the customer only after payment of the full purchase price, at latest within three days, unless stated otherwise.
4.3. In the case of tangible goods, the seller delivers and delivers the ordered goods according to their size and weight to the Czech Post business package according to the current tariff, as soon as possible, usually within 2-10 business days of receiving the payment. The place of delivery is determined based on the customer's sales form. The delivery of the item is deemed to be the delivery at the address given in the sales form.
5. PROTECTION AND PROTECTION OF COPYRIGHT
5.1. Access data for online products or the appropriate URL are only for the personal needs of the customer. Access to the user account is secured by user name and password. Customer is required to maintain confidentiality regarding the information necessary to access his or her online user account or the URL provided. The seller does not bear any responsibility for the misuse of the username and password by a third party.
5.2. The products that the seller sells through the web interface (online educational programs, books), including their content, are subject to copyright protection. Any distribution or distribution to third parties without the consent of the author is forbidden. Authorization to exercise the right to use the copyright work may only be granted to the customer under a license agreement. The Customer is liable to the Seller for any damages whatsoever caused by violation of copyrights.
6. WITHDRAWAL FROM THE TREATY
6.1. Withdrawal from the contract by the consumer
If the buyer is a consumer, he has the right, in accordance with the provisions of Section 1829 (1) of the Civil Code, to withdraw from the contract within a period of 14 days from the receipt of the goods, without giving any reason and any sanction. This right does not serve as a way of resolving goods claims.
6.2. If you decide to withdraw within this time limit, we ask you to comply with the following conditions:
- At the latest on the 14th day after the receipt of the product / goods, the seller must be notified of the cancellation of the contract.
- Model form for withdrawal (complete this form and send it back only if you want to withdraw from the contract)
7. RIGHTS AND OBLIGATIONS ON FALSE FULFILLMENT, REPLACEMENT
7.1. The rights and obligations of the Contracting Parties regarding the seller's liability for defects, ie rights deriving from defective performance, are governed by the relevant generally binding regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code).
7.2. The seller replies to the customer that the goods are not defective upon takeover. If the goods are not in conformity with the sales contract, the customer has the right to bring the product / goods free of charge and in a condition corresponding to the purchase contract.
7.3. A defective performance is claimed by the customer without undue delay with the seller, but no later than two years after the receipt of the goods.
7.4. Please contact us by e-mail at KlarikaNike@ilonaklarika.cz for your complaint. The claim should include a proof of purchase and a description of the defect. You will be informed by e-mail about the way you handle your complaint.
7.5. The customer may request a free removal of the defect, a reasonable discount from the price, and if the nature of the defect is disproportionate (in particular, if the defect can not be remedied without undue delay), a new non-defective claim can be applied. If the repair or replacement is not possible, the customer may demand full refund of the purchase price on the basis of the withdrawal.
7.6. The claim will be settled without undue delay, no later than 30 days from the date of claim submission, unless the seller agrees to a longer period of time with the customer.
7.7. The seller is not obliged to comply with the customer's entitlement if he proves that he knew or caused the fault before taking over the defect. Seller is not responsible for defects resulting from normal wear and tear or non-compliance with the instructions for use. Also, the seller is not responsible for any defects that may arise from the customer due to a slow internet buyer connection, an up-to-date web browser, or uninstalled mandatory software to run a webinar or an online product that is not capable of affecting it. On-line training courses contain only instructions and recommendations, and the seller is also not responsible for the success or failure of the customer when applied in practice.
8. GUARANTEE OF RETURN OF MONEY
8.1. Because we care about your satisfaction with our products, we offer you at least 14 days from the purchase of selected products (online training courses), ie sending an access link or URL to the email address you provide, withdrawing from a refund coupon that you will not be happy with the product or find that the purchased online course is not suitable for you. Whether the warranty is granted for a particular product, or whether the guarantee is provided with a period longer than 14 days is indicated on the website of your chosen product.
8.2. In the event of dissatisfaction, please resubmit the contract in electronic form at KlarikaNike@ilonaklarika.cz with a statement that you are withdrawing from the contract and enclosing a copy of the invoice / tax document and the date of purchase.
8.3. The money will be returned to you in the same manner as it was received within 30 days of delivery of the e-mail with the withdrawal and the confirmation of receipt of the corrective tax document sent to our email address. Once your request has been received, your product access will be automatically disabled.
9. EXCLUSION OF LIABILITY
By entering the online course you understand that any use of the information from this course and its successes or failures are only in your hands, the authors of Klarika Niké and Ilona Niké, on behalf of Miss Klara Groulikova, bear no responsibility for them.
Klára Groulíková hereby waives any responsibility for the accuracy of the information.
All information in the online course is based solely on the author's own experience. These experiences are subjective and their interpretation may be incomplete and inaccurate and therefore the author is not responsible for the decision or action based on these recommendations.
Course author Klára Groulíková bears no responsibility for any damage or damage caused by the use of information in any of the courses.
For the duration of this online course, you are fully right and fully accountable for your conduct, behavior and decision-making. Your success depends not only on the knowledge gained in the course but also on factors that we can not influence, such as your skills, possibilities, knowledge, skills, market situation, business knowledge, health status,
10. PROTECTION OF PERSONAL DATA
10.1. The Seller fully respects the confidential nature of your data that you fill in and give to the seller. Data is secured and protected against abuse. We use them to carry out the entire business, including necessary accounting operations, issuing tax documents, identifying your non-cash payments and communicating with you, all customer administrations as well as marketing purposes. This data is stored in a strictly anti-abuse database and is not provided to third parties.
10.2. We will let you know in writing if you have any personal information about you. If incorrect information has been reported despite our efforts to correct data and timeliness, we will correct it if requested. If you have any questions regarding the processing of your personal data, you may direct it to KlarikaNike@ilonaklarika.cz, where I am available not only for your request information, but also in case of complaints or complaints.
10.3. Acquisition and processing of personal data
When you visit our website, our web sites will record in a standard way the IP address assigned to you by the ISP, the website you visit, the websites you visit, and the date and length of the visit. Personal data will be recorded only when you provide it to us by our own will, for example, as part of registration or contract execution. Passing of personal data to state facilities and authorities follows only binding legislation.
10.4. Check out
We want your information to be used to inform you about our products and services, or to find out what you think about them. Participation in such events is, of course, voluntary. If you disagree with them, you can tell us at any time to block the data accordingly. In the case of e-mail communications, you can unsubscribe at any time using the opt-out link listed in each e-mail.
10.5. Consent to the processing of personal data
By completing the sales form, the customer agrees to include the personal data filled in by him / her in the database and their subsequent processing for marketing purposes and commercial communication via electronic means pursuant to Act No. 480/2004 Coll., For a period until the withdrawal of the consent.
At the same time, the customer agrees to send the seller information about the upcoming events and offer of their business partners.
12. FINAL PROVISIONS.
12. 1. Indication of the existence, manner and conditions of out-of-court settlement of consumer complaints, including indication of whether a complaint can be addressed to a supervisor or a state supervisor
Out-of-court dispute resolution, particularly through mediation or arbitration (arbitration); dispute resolution is based on the voluntary participation of both parties, the objectivity and impartiality of the proceedings.
The State Inspection and Control Authority is the Czech Trade Inspection. Czech Trade Inspection inspects and supervises legal entities and natural persons selling or delivering products and goods to the internal market, providing services or developing other similar activities in the internal market, providing consumer credit or operating a marketplace (market), unless, under special legal regulations, administrative authority (for further information see Act No. 64/1986 Coll., on the Czech Trade Inspection).
If there is a consumer dispute between us as a seller and a consumer-consumer, the consumer has the right to extrajudicial settlement. The subject of extrajudicial solution pursuant to Act No. 634/1992 Coll., On Consumer Protection, is the Czech Trade Inspection. All details of the out-of-court solution can be found on the website of the Czech Trade Inspection www.coi.cz. The consumer can also use the online dispute resolution platform set up by the European Commission at http://ec.europa.eu/consumers/odr/.
12. 2 Efficiency
These Terms and Conditions become effective on 1.4.2017. The information is communicated via the website https://ilonaklarika.cz or by other information channels, usually by e-mail. Seller reserves the right to change these terms and conditions. Each new version of the Terms and Conditions is available at https://ilonaklarika.cz and is marked with the effective date. All orders are always governed by the current version of our business terms.